From Pickup to Drop-Off: The Campervan Rental Process Explained

Planning an epic road trip in a campervan? Whether you’re dreaming of cruising along the Great Ocean Road or exploring Outback Australia, understanding the campervan rental process and camper hire options can make all the difference. This guide breaks it all down—step by step—so you’ll know exactly what to expect, from picking the perfect camper to handing it back at the end of your adventure. 

Think of this as your go-to cheat sheet for renting a campervan in Australia. Whether you’re curious about the booking process, what features to look for, or how to save money, we’ve got you covered. Plus, you’ll find handy tips on the nitty-gritty, like understanding rental terms and what to check before you drive off. Ready to hit the road? Let’s get into it! 

Pre-booking: research and choosing a campervan hire

The right campervan really does make all the difference. Let’s dive into how to research, compare options, and choose the perfect vehicle for your adventure. 

Understanding your needs

First things first: figure out what you actually need from your perfect campervan. Are you travelling as a couple, a group of mates, or with the kids? Your group size will help you narrow down your options. Short trip? A compact 2-berth campervan might do the trick. Heading off on a big adventure? You might want the extra space and comfort of a 4-berth motorhome or a family-friendly model. 

Think about what’s important to you: Is a bathroom a must-have, or are you okay with making the occasional pit stop? Do you need a kitchen setup, or are you planning to eat out? Jot down your non-negotiables before you start browsing. 

Types of campervans available

Campervans come in all shapes and sizes, so there’s something for every budget and travel style. Budget-conscious travellers will love the no-frills models that get you where you need to go without breaking the bank. If you’re after something with more features, motorhome hire offers vehicles with all the bells and whistles—like showers, toilets, and plush bedding—making your road trip comfortable and self-contained. 

Here’s a quick breakdown of the main types of campervans available for hire: 

• 2-berth campers: Compact, easy to drive, and ideal for couples or solo travellers. 

• 4-berth campervans: Roomy and family-friendly, perfect for longer trips. 

• 6-berth motorhomes: 6-berth motorhomes come with top-notch features like full kitchens, bathrooms, bedding, and even entertainment systems. 

For a deeper dive into essential features to look for, check out motorhome basics for beginners. This is especially handy if you’re new to the campervan world. 

Comparing rental companies

Not all campervan hire companies are created equal. When researching, take some time to read customer reviews and check what’s included in the rental. A great provider will offer solid customer support, a clear breakdown of costs, and extra perks like roadside assistance or flexible pick-up options. At Apollo Camper, we are proud of our strong reputation for its well-maintained vehicles and friendly service. 

Regional campervan hire options

When planning a campervan holiday in Australia, it’s essential to consider the various regional options available. From the sun-kissed beaches of Western Australia to the rugged Outback of the Northern Territory, each region offers a unique experience. In New South Wales, you can explore the scenic coastal routes, while in South Australia, you can discover the famous wine regions. In the Australian Capital Territory, you can visit the nation’s capital, Canberra, and enjoy the surrounding natural bushland beauty. 

By choosing a campervan hire company that provides a branch in each region, you can choose the perfect starting and ending point for your road trip adventure - even if that means picking up at one location and dropping off at another. This gives you the freedom to customise your ultimate road trip! 

Booking your campervan

Finding the right campervan and locking in your booking doesn’t have to be complicated. From choosing your campervan to understanding rental terms, we’ve got everything covered to help you book with confidence. 

Booking online vs. in-person

Booking your campervan hire Australia has never been easier. Online booking is super convenient—you can compare prices, read reviews, and secure your camper in just a few clicks. Websites like Apollo Camper make it easy to browse options and reserve your ideal vehicle. If you’re unsure about whether to go for a motorhome or campervan, this guide on the difference between a motorhome and a campervan can help. 

Prefer the human touch? In-person bookings allow you to chat with experts who can walk you through your options. Either way, it’s good to book early, especially if you’re travelling during peak holiday seasons. 

Documentation required

Before you lock in your booking, make sure you’ve got the right paperwork. Here’s what you’ll need: 

• Driver’s license: Australian licenses are fine, and international drivers need a valid license in English or an international driving permit. 

• Age restrictions: Most companies require drivers to be at least 21, though this can vary. 

• Identification: A valid photo ID or passport is usually needed. 

Understanding rental terms

It’s tempting to skim over the fine print, but understanding the motorhome rental terms can save you headaches later. Look for details on insurance options, security deposits, and mileage limits. Companies like Apollo make their terms clear—check out the full terms and conditions online. 

Tips to save money

Want to keep costs down? Here are a few tips: 

• Book early: The best deals are snapped up fast, so don’t wait until the last minute. 

• Travel off-season: Rates are often lower during quieter periods. 

• Be flexible: Choosing less popular pickup or drop-off locations can save you cash. 

• Compare options: Use tools like Apollo’s book with confidence feature to find the best fit. 

Pickup process: what to expect

Getting your campervan ready for the road is a straightforward process when you know what to expect. Here’s a step-by-step guide to ensure a smooth pickup experience. 

Get ready before you go

Save time by completing your check-in online before heading to the depot. It’s quick, easy, and means you can hit the road faster. While you’re at it, download the thl Roadtrip App for handy tips, trip inspiration, and how-to videos specific to your campervan model. 

Location and timing

Pick-up locations are usually in major cities or regional hubs. Alice Springs is a popular pick-up location, offering easy access to some of Australia's most stunning landscapes. Plan your timing so you arrive during daylight hours—this gives you plenty of time to go through the orientation without feeling rushed. 

Vehicle orientation

Once you’re at the depot, a team member will walk you through your campervan. This is your chance to learn how everything works, from operating the kitchen appliances to setting up the bed. Don’t be shy about asking questions—it’s better to know now than to figure it out later! 

Checklist before you drive away

Before hitting the road, make sure you: 

• Inspect the vehicle for any pre-existing damage and report it. 

• Confirm that fuel, water, and gas levels are full. 

• Understand how to access emergency contacts and roadside assistance. Handy tip: the Apollo 24/7 assistance phone number will be on your vehicle key tag. 

During your road trip: driving and living in a campervan

Now that you have your campervan, driving and exploring is where the adventure really begins. To help, we’ve rounded up tips on staying safe, managing your campervan’s features, and finding great places to park for the night. 

Road safety tips

Driving in Australia is a breeze when you know the basics. Start by brushing up on the local road rules, especially if you’re new to driving on the left side of the road. Stick to speed limits, take regular breaks, and always keep an eye out for wildlife, especially at dawn and dusk. For more detailed safety tips, check out Apollo’s guide to safe driving. 

When it comes to road rules for campervans, remember that parking requires a bit of forethought. Many towns have designated areas for campervans, so avoid parking in unauthorised spots to dodge fines. Apps like the thl Roadtrip App can help you locate parking and camping spots with ease. 

Using campervan features

Living in a campervan is all about managing your resources wisely. Here are some key tips for making the most of your trip: 

• Power: Conserve battery by switching off appliances when not in use. Many campervans have solar panels or can be plugged into powered sites to recharge. 

• Water: Use water sparingly, especially if you’re freedom camping. Refill your tanks at designated stations, often found at campgrounds or service stops. 

• Waste: Familiarise yourself with waste disposal points to properly empty grey water and toilet tanks. 

Learning these basics ahead of time will ensure a smoother journey. For quick tutorials, the thl Roadtrip App has step-by-step videos on using your campervan’s features. 

Pro Tip: We recommend emptying the toilet cassette and grey water tank, and filling up the fresh water tank every 2 days. 

Staying at campgrounds

Australia has no shortage of fantastic camping spots, and with various options for RV rentals, you can find the perfect spot to rest during your adventure. Whether you prefer the convenience of powered sites or the freedom of off-grid camping, there’s something for everyone. Here’s a quick breakdown: 

• Powered sites: Found at holiday parks and campgrounds, these sites let you plug in your campervan for overnight power and water access. 

• Freedom camping: For the adventurous, freedom camping offers a no-frills experience in scenic spots. Be sure to check local regulations, as rules vary between states. 

• Finding campgrounds: Use apps like the thl Roadtrip App to search for campgrounds, compare amenities, and even book in advance. 

• Get a good night's sleep: For tips on staying comfy while sleeping in a campervan, check out this guide on getting a good night’s sleep. 

Common campervan troubleshooting

Occasionally, things don’t go as planned, but a little know-how goes a long way. Here are a few of the top things that can go wrong during your trip, and how to troubleshoot them:  

• Power outages: Check the circuit breakers and ensure your campervan is connected to a power source. 

• Water supply issues: Refill your water tanks or troubleshoot the pump if water isn’t flowing. 

• Gas refills: Running low on gas? Petrol stations and camping stores can provide refills. 

For more tips on handling common issues, consult the FAQs in the thl Roadtrip App or reach out to Apollo’s support team. 

Drop-off process: wrapping up your trip 

After an incredible journey exploring Australia, it’s time to return your campervan. The drop-off process is straightforward, but knowing what to expect can make it even easier. Let’s walk through the steps to ensure a hassle-free return, from cleaning and inspections to deposits and final tips. 

Returning the campervan

At the end of your journey, it’s time to return your campervan. Most companies, including Apollo, have specific requirements to ensure a smooth drop-off. Here’s what you need to know: 

Vehicle inspection

Upon drop-off, the rental provider will inspect the vehicle for any damage and check the fuel, water, and waste levels. Report any incidents as soon as they happen during your trip to avoid surprises later. 

Deposits and refunds 

Security deposits are typically refunded after the vehicle passes the inspection. Depending on the payment method, refunds may take a few business days to process. 

Tips for a smooth drop-off

To make the drop-off as seamless as possible, here are a few key things to check are all done before dropping off your campervan:  

• Cleaning: Give the campervan a tidy-up before returning it. While a full, deep clean isn’t expected, just make sure it’s free of rubbish and spills. 

• Refueling policy: Fill the fuel tank before drop-off to avoid extra charges. 

• Timing: Be punctual—late returns might result in additional fees. For details, visit Apollo’s FAQs. 

Pro Tip: If you don’t have time to fill and empty your tanks, there will be an additional fee charged for these.  

Additional costs and fees

Speaking of additional costs, when budgeting for your campervan rental, it’s important to be aware of potential additional costs and fees that may arise. These can include: 

• Insurance: While basic insurance is often included, you may want to opt for additional coverage to reduce your excess in case of an accident. 

• Mileage: Some rental companies have mileage limits, and exceeding these can result in extra charges. 

• Equipment hire: Items like GPS units, camping chairs, and tables may not be included in the base rental price. 

• One-way fees: If you plan to drop off your campervan at a different location from where you picked it up, there may be an additional fee. 

• Cleaning fees: Returning the campervan in a less-than-clean state can incur extra cleaning charges. 

To avoid unexpected costs, read the rental agreement carefully and ask the rental company about any potential fees. Booking early and choosing a package that includes the extras you need can also help you save money. 

Additional tips for a great campervan experience

• Plan your route: Map out your Australian road trip itinerary in advance, taking note of key attractions and rest stops.  

• Pack light but smart: Stick to the essentials like outdoor gear, weather-appropriate clothing, and entertainment for downtime. 

• Use travel apps: Navigation apps can help with directions, fuel stops, and finding nearby campgrounds. The thl Roadtrip App is perfect for this. 

• Be weather-wise: Australia’s weather can be unpredictable, so keep an eye on forecasts and adjust your plans accordingly. 

• Watch for wildlife: Keep an eye out for kangaroos, wombats, and other animals when driving, especially in rural areas. 

Ready to book your campervan hire?

Ready to start your adventure? You can book your Apollo camper online and pick it up from one of Apollo’s many branches. Book your powered adventure today and hit the road with confidence!